If you are having problems sending to a particular user or group, please include the User or Group key to which you are sending.

If possible, please include at least one request ID returned from our API so we can retrieve the details of your original request.

For faster support, please include the public IP address(es) from which you are sending messages.

Please note that we are only provide support in English.

Optional, to attach screenshots or log files.
Please do not include screenshots of code or text that we may need to copy, just include the actual text in the message field.

If you are receiving some Pushover notifications, but not those from specific 3rd party applications or services, please see our Knowledge Base article for specific troubleshooting steps:

• Not receiving Pushover notifications from 3rd party software/services

If you are not receiving any Pushover notifications, but you do see the messages once you open the Pushover app, please see our Knowledge Base article for specific troubleshooting steps:

• Not receiving notifications for Pushover messages / Device marked "offline"